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PUB is rolling out some 300,000 smart water meters in residential and commercial/industrial premises under the first phase of its Smart Water Meter Programme. Similar to your current water meter, a smart water meter measures the volume of water used on your property as water flows through it. The meter records the readings automatically several times a day and transmits the data remotely back to PUB daily via a digital communication network, thus removing the need for manual meter reading.
With this data, PUB can better optimise water demand management. Customers like you will also be able to view their daily water usage through their smart water meter account and better manage their water usage habits.
MySmartWaterMeter is a web-based application that allows customers with smart water meter installed to view their detailed water usage from any device – smart phone, laptop, tablet etc.
After your smart water meter has been installed, you will receive a letter from PUB to inform you that your personal MySmartWaterMeter account is now ready. Simply follow the instructions in the letter – scan the QR code to activate your account using SingPass. Alternatively, you can also go to our website (info.pub.gov.sg/smartwatermeter/) and log in to your MySmartWaterMeter account.
Once you have activated the account and completed the onboarding process, you will be able to view your water usage data monthly, daily or even hourly breakdown. You can also set water usage targets for your household, receive leak and high usage notifications, water saving tips etc. With MySmartWaterMeter account and information on your fingertips, you can stay smart on the go, and access it anytime, anywhere.
The onboarding process has been specially designed for ease of use and it will typically take less than 5 minutes to complete.
From the MySmartWaterMeter portal, you can view your water consumption in hourly interval (for the past one day), daily interval (for the past 7 days and for current month) and monthly interval (for the past 12 months).
The data in your account will be refreshed once a day, where you will be able to view your consumption in hourly interval for the previous day.
Water consumption data is transmitted at fixed times throughout the day. If data transmission over the network is delayed, or if the reading fails our validation checks, an estimated water consumption based on your past usage pattern will be reflected in your smart water account.
The estimated consumption will be subsequently updated when the actual consumption data has been received.
Water consumption data is transmitted at fixed times throughout the day. If data transmission over the network is delayed, or if the reading fails our validation checks, there will be no water consumption shown for the specific time. The dashboard will be updated when the actual consumption data has been received.
After your smart water meter has been installed, PUB will verify the water readings and ensure accuracy before the data is made available to you. Thereafter, you will receive an invite letter from PUB to log in to your personal MySmartWaterMeter account.
For business owners, if you have received the invitation letter but unable to log in to your account, please check if you are using the correct option (via Singpass for Individuals if your SP account is opened using your NRIC, or via Corppass if your SP account is opened using your business UEN.
If you require further assistance, you may call PUBOne Hotline or submit your feedback through PUB Help & Feedback Form here.
The mobile number registered with your MySmartWaterMeter account will receive notifications on suspected leaks, abnormal or high consumption and if you have exceeded your monthly water goal. If you have changed your mobile number, please log in to your MySmartWaterMeter account to update your new number in order to continue receiving timely notifications.
Please note that a change of mobile number in your MySmartWaterMeter account will not be reflected in your particular information in Singpass MyInfo. Similarly, a change of mobile number in your Singpass MyInfo will not be reflected in your MySmartWaterMeter account.
You may call PUBOne Hotline or submit your feedback through PUB Help & Feedback Form here.
The installation of smart water meters is free of charge.
This will not be necessary as the intention is to deploy smart water meters for the rest of Singapore progressively after completing the first phase of installation, where we will review the roll-out and take into account the latest technology available.
PUB will send you letter at least 1 week before meter installation. There is no need for someone to be present during installation if the water meter is located outside the premises and is accessible. Please ensure there are no obstructions (potted plants, cabinet, etc.) near the meter.
The meter replacement process typically takes less than 15 minutes for small meters (applicable for most households) and may take up to 3 hours for big meters. Customers will be given prior notification before meter installation so that you can prepare in advance. If you have any concerns or require water bags, please contact us by calling PUBOne (1800-2255-782).
The smart water meter is battery-operated and does not consume electricity from your premises. It will not affect your electricity bill.
There will be no changes to your existing billing arrangement. After meter has been installed, we will verify the automated readings with manual meter readings before they are used for billing.
Smart water meters meet the same international standard for accuracy as the current meters. For billing enquiries, please contact SP Services at 1800-222-2333.
PUB requires all its meters to meet international standards for accuracy, and we have mechanisms in place to detect if the smart meter is faulty. When that happens, we will arrange for an investigation to resolve the issue promptly. Your bill will be estimated if the actual readings are unavailable during the billing period. Any difference between the actual and estimated consumption will be adjusted in your subsequent bill.
You can access the SP website from the MySmartWaterMeter account to pay your water bills. We will continually enhance the MySmartWaterMeter portal and add more features in subsequent versions based on user feedback.
Estimated water consumption will be updated in your dashboard when the actual consumption data has been received. If there are prolonged periods of estimated water consumption reflected in your account, the meter or the transmitter could be faulty. In this case, we may inspect the meter to resolve the issue.
Nonetheless, if the actual water readings are unavailable during the billing cycle, you may be billed based on estimated reading. This is similar to the current arrangement where customers are billed based on their estimated consumption on alternate months. However, any difference between the actual and estimated consumption will be adjusted in your subsequent bill.
If you have any billing queries, you may contact SP Services at 1800-222-2333.
Only water consumption data will be recorded through the smart water meters, which is transmitted securely and directly to PUB. Rest assured that none of your personal information is stored on the smart water meter.