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Help & Feedback For major pipe bursts and water interruptions, call us immediately at 1800-CALL PUB (1800 2255 782). For other enquiries such as filming and photography at PUB premises, please send us your applications through the online form under "Others". To start, select a relevant topic below. How long will the submission process take? The whole process will take about 10 minutes to complete. You will receive a case number via your e-mail or mobile once you submit your feedback or view successfully. Water Leaks PUB has a comprehensive pipe replacement programme to ensure the rehabilitation of old pipes are systematically carried out. However, ground movement due to construction works or other reasons may cause damage to existing pipes resulting in water leaks. Be our eyes and ears and update us on any incidents on the ground. Together, we can safeguard our precious water resource. How can I tell if there is a leak? When there is a pipe leak, you can see clear water trickling or gushing from the ground. To check for leaks at home, do turn off all taps and check your water meter. If the meter dial is running, it means there is a leak. REPORT A WATER LEAK Water Bills PUB has engaged SP Services to provide metering and billing services to all households and businesses in Singapore. Customers now enjoy one-stop account services for their utilities, including water (from PUB), electricity (from SP Services Ltd) and gas (from City Gas Pte Ltd). For enquiries on water billing or meter reading, please contact SP Services at 1800-2222-333 or thru the following form. You may also visit the website link below: VISIT SP SERVICES' WEBSITE Note: You will be redirected to an external website. Tap Water No Water If you experience unscheduled water interruption, please contact us for help. Verify First Do check if there is any prior notification from PUB on this water interruption either via letter or SMS. If you are a new homeowner, water supply will only be turned on after you have opened an utilities account with SP Group (Visit www.spgroup.com.sg to open utilities account). REPORT NO WATER ISSUE Low Water Pressure You may be experiencing low water pressure if you face the following situations. Water flows at a much slower rate from your tap. Only drips of water flow from your tap even when it is fully turned on. In some instances, pump failure or leaks on the water main in your water system may cause low water pressure. For help, please report the incident to us immediately. REPORT LOW WATER PRESSURE ISSUE Water Quality Singapore's tap water is well within the World Health Organization drinking water guidelines and US Environmental Public Health (Quality of Piped Drinking Water) Regulations 2008. It is suitable for drinking directly from the tap without any further filtration. Do contact us immediately for enquiries on the tap water's smell, taste or appearance. A water quality check may be carried out, thereafter. REPORT WATER QUALITY ISSUE Drains and Canals Drainage Cleanliness Since 2012, the Department of Public Cleanliness under National Environment Agency (NEA) has taken over the duty to ensure the cleanliness of drains and waterways as well as other public areas. The collaboration between PUB and NEA have helped to ensure an integrated approach in addressing public's feedback on public cleanliness. You may submit your feedback via NEA's online feedback form (Cleanliness > Littered drain). For more information, visit NEA REPORT LITTERED DRAINS TO NEA Note: You will be redirected to an external website. Damaged Drains Damaged drains may pose a danger to pedestrians or have an obstructed flow of water. Do alert us if you see any damaged drains or drain covers/ gratings. REPORT DAMAGED DRAINS Sewer Chokes Sewer Chokes Smelly sewers and sanitation issues may be caused by chokes. How to Identify The following situations are signs of blockage in the system: Used water overflowing from the sewer or inspection chamber. Used water overflowing from sinks, toilets and floor traps. For help, please report the incident to us immediately. REPORT SEWER CHOKE ISSUE Others Submit other feedback, enquiries and applications here. Topics Any other feedback on water supply, drainage or sewerage Photography and filming at PUB premises (commercial) Using materials published by PUB Organising activities at reservoirs Informing incidents like water quality, etc. Enquiry on any other matters SEND FEEDBACK
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